Custom CRM systems for small and medium-sized businesses - from PLN 9,500

A CRM is a web application for managing customers, contacts, the sales pipeline and processes in your company. A custom (made-to-order) CRM makes sense when: (a) off-the-shelf SaaS (HubSpot, Pipedrive) does not cover your processes, (b) you pay for features and do not use 90% of them, (c) you need integration with an industry system (Subiekt, WAPRO, Allegro), or (d) you are scaling beyond 5-10 users and monthly SaaS fees start to hurt your wallet.

Choose from 3 tiers: Basic from PLN 9,500 (up to 5 users, up to 3 weeks), Standard from PLN 18,000 (up to 15 users, pipeline + invoices + reports, up to 5 weeks) and Bespoke from PLN 30,000 (unlimited users, custom workflow + API integrations + multi-tenancy, up to 8 weeks). A small business with up to 10 people usually chooses tier 1 or 2.

Off-the-shelf SaaS tools are generic products - good for 80% of standard cases. A custom CRM is a tool built around your process - without the 90% of features you do not need, and with features for your industry. Plus, you pay a one-off build cost instead of a monthly subscription (HubSpot Pro costs USD 800 / month = ~PLN 36,000 / year; a custom CRM costs PLN 18,000 once for 5+ years).

Tier 1 (Basic): up to 3 weeks from kick-off (1 week of discovery + 1-2 weeks of sprints + UAT and deployment). Tier 2 (Standard): up to 5 weeks. Tier 3 (Bespoke): up to 8 weeks. We work in weekly sprints, and every sprint gives you a working version to test.

Stack: Astro + Pocketbase + Postgres. Astro for the UI (SSG + Islands, fast loading). Pocketbase for authentication, the real-time DB API and the admin panel (less code = faster MVP). Postgres as the primary database. Frontend: TypeScript + Vanilla JS, or Vue.js for more interactive views. The stack is open source, so you are not tied to a single vendor.

Yes. The architecture is modular: we add features without rewriting the rest. Postgres scales to millions of records without trouble. Pocketbase handles thousands of requests per second. If you outgrow tier 1, upgrading to tier 2 or 3 means adding modules, not starting a new project.

Standard: Subiekt, WAPRO, Allegro, BaseLinker, Stripe, Mailchimp, Brevo, Slack, Microsoft Teams, Google Workspace. Non-standard: any system with an available REST/GraphQL API, quoted after we review its documentation. Tiers 1 and 2 include basic integrations (email, CSV export) in the price.

You choose: (a) on your VPS / server: full control and no monthly hosting fees paid to DigiDraft, or (b) on our VPS (Coolify + OVH): PLN 400 / month for hosting + maintenance + SLA. Most small clients choose option b for convenience; larger ones choose option a for control and compliance.

Tier 3 (Bespoke) has 6 months of maintenance included, tiers 1 and 2 have 3 months. After that, PLN 400 / month. Maintenance covers hosting, backups, minor fixes, security updates and a 24h response SLA per request. Larger changes (new modules, restructuring) have a separate development budget.

Yes. The admin panel lets you add users, change roles, export data and edit email and invoice templates. All without coding. Larger structural changes (a new module, a new field type) require a developer update.

Yes, GDPR compliance is built in: data encryption (at rest + in transit), user consent records, anonymisation and the right to erasure of customer data, audit logs (who changed what and when) and encrypted backups. GDPR documentation comes with the system (you need it for a GDPR audit).

We quote every add-on (new module, integration, dashboard) and get your approval before we start. Small extensions (e.g. an extra form field or a new widget) are covered by maintenance. Larger ones (a new module category, an external integration) run in 2-week sprints at PLN 7,500 / sprint.